In Conversation with Ken Kraetzer at FinTech Connect North America

Join Toby, live at FinTech Connect North America, alongside Ken Kraetzer, Vice President at cbsi Services Inc. and Board Member of Marketing Club of New York (MCNY).

The pair share a common interest in interviewing industry experts, and celebrate the power of the knowledge they've both gained through such conversations. Ken highlights his show's focus on providing insights into technology, especially for smaller banks, and mentions the role of community banks in the industry.

Ken also reflects on his learning journey from interviewing experts, such as those from military insurance company USAA, and how the industry is evolving to adapt to new technologies and customer expectations. 

Finally, they discuss Generative AI as Ken emphasizes caution in adopting technologies like Chat GPT in financial services— highlighting that this tech isn't always 100% accurate. "What if 10% of the findings are wrong?"

About FinTech Focus TV

FinTech Focus TV is our industry-leading podcast and YouTube show, hosted by Harrington Starr’s CEO, Toby Babb.

Each episode is a masterclass in financial services excellence, featuring thoughts and commentary of renowned leaders from all industry specialisms; investigating the journey industry innovators have been on thus far; the impact they are making; and their commitment to crafting an exciting future for every marketplace participant. We also explore their role in furthering the talent experience, learning how they are attracting and retaining the best talent in the space.

Guests are typically financial services Founders, C-Suite members (most typically CEOs and CTOs), and Venture Capitalists (VCs).

New episodes are released every week and are available on YouTube and across all major podcast streaming platforms.

FinTech Focus TV is recognised as one of “The Top 5 Fintech podcasts worth listening to in 2024.”

Discover more episodes here.