AWS Contact Centre / Amazon Connect - Software Engineer
Contract | 12 months | Hybrid (UK?based)
Up to £700 per day Inside IR35
We’re partnering with a major UK enterprise expanding its AWS Contact Centre engineering capability. The team is building new features and services across multiple Amazon Connect instances and needs hands?on Senior Software Engineers who can design, build and support scalable, production?grade solutions.
This role is fully engineering?focused — not an architect position. You’ll be coding daily, working with Amazon Connect, Lex, Lambdas and modern TypeScript/Python across serverless architectures.
If you’re a hands?on engineer with strong Amazon Connect / Lex experience and want to build real, high?impact products in a large?scale environment, we’d love to hear from you.
The role
You will work with cross?functional product and engineering teams to:
- Design, develop and enhance services using Amazon Connect, Amazon Lex, Contact Flows, Lambda, and LLM?driven capabilities
- Build new features and maintain existing products across multiple Connect environments
- Write clean, maintainable code in TypeScript, JavaScript, and Python
- Implement DevOps best practices: CI/CD, automated testing, monitoring, infrastructure?as?code
- Participate in code reviews and uphold strong engineering standards
- Troubleshoot complex issues across AWS services, contact flows and application layers
- Stay current with emerging AWS and AI technologies to support continuous improvement
Key Requirements
- Proven experience as a Senior Software Engineer
- Hands?on AWS engineering, especially:
- Amazon Connect
- Contact Flows / IVR
- Amazon Lex
- Lambda (Node/Python)
- Strong coding ability in TypeScript, modern JavaScript frameworks and Python
- Experience integrating contact centre technologies into enterprise systems
- Solid grounding in serverless, CI/CD, monitoring, and cloud?native engineering
- Excellent problem?solving skills and communication
Nice to have
- Experience with LLMs or AWS AI/ML services
- Knowledge of microservices and secure cloud engineering
- Experience delivering within Agile teams
Contract details
- 12?month contract
- Hybrid – 3 days in London
- Up to £700/day
If you’re a hands?on engineer with strong Amazon Connect / Lex experience and want to build real, high?impact products in a large?scale environment, we’d love to hear from you.
Apply now, or contact me directly for a confidential discussion:
? Barry.Ansell@HarringtonStarr.com
