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Windows Support Administrator

We are looking for an experienced Windows Support Administrator to join our Technical Support team in our Atlanta, GA office location. 

Job Description: 

  • Primary customer contact for incoming technical services issues
  • Responds to telephone, email, and ticket requests for technical support
  • Monitor and follow up with customers on open issues
  • Escalate customer issues and request assistance as appropriate
  • Serve as primary contact for after-hours support coverage on a rotating basis
  • Ability to travel to customer sites installations, upgrades, product demonstrations and training as required
  • Ensure that customer interactions are professional and demonstrate the highest possible level of service

Job Requirements:

  • 5- 7 years of relative technical experience, BS in Computer Science/CIS/MIS, or equivalent combination of education and experience.
  • Strong experience with Windows and Microsoft technologies (Windows Server 2012/2008 R2) including Microsoft Hyper-V, Internet Information Services (IIS), Microsoft SQL Server 2012/2008 R2/2005, SysPrep, MS Dos batch scripting, PowerShell, VBScript, Exchange
  • VMware Host configurations, vCenter\vSphere management, troubleshooting and VM configurations, VMware templates, clones, customizations, deployment
  • Prior experience with Windows Server administration, Linux/ Redhat a bonus
  • Firewall configuration experience including Cisco ASA, SonicWALL E-Class/NSA experience desired
  • Prior storage administrative experience is a plus.  SAN configuration and management is a plus
  • Experience with Red Hat Enterprise Linux (RHEL), HP-UX, and Oracle is preferred