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WiFi Support Engineer

WiFi Support Engineer

Engineering – London,City. 


North Starr are delighted to be working with this client for this exciting role. 

 

WiFi Support Engineer

This is a key position within our wireless network engineering department.

 

You will be responsible for supporting customers remotely and in-person which requires exceptional communication skills. On a day to day basis, you will be focused on supporting wireless network solutions for our customers.

Key Responsibilities:

  • Provide technical support for our customers, follow robust troubleshooting methods to diagnose and resolveincidents to their conclusion, escalating to senior engineering or the vendor where required.
  • Take the technical lead on any Second Line Wireless infrastructure-related issues for support tickets.
  • Implement configuration changes on behalf of customers, following the relevant change management process.
  • Provide on-site support and assistance in the event that remote troubleshooting fails to diagnose and resolve the problem. This may involve carrying out RF surveys, reconfiguring access points and/or liaising with the network support team to reconfigure the wired backbone network.

Person Specifications:

  • Demonstrable customer service skills and experience in communicating with customers.
  • Solution focused and flexible approach to problem-solving.
  • Ability to work as part of a team and to use their own initiative.
  • Able to prioritise workload and manage regular interruptions to remain productive.

 

Experience:

  • In-depth knowledge of cloud-based wireless network solutions is essential.
  • You will have a minimum of 1 year’s history of supporting wireless network solutions across the entire project life cycle, including:
  • Experience deploying and troubleshooting enterprise grade wireless solutions and Cisco or Juniper Networks.
  •  Experience using HiveManager, HiveManager NG and other Aerohive products preferable, other vendors also valuable.
  • Applying knowledge and skills through handling problems beyond own area of expertise.
  • Experience and knowledge of wireless solutions covering Autonomous AP’s, Cloud-based wireless networking platforms, RF-survey tools and software (Ekahau) and authentication platforms (RADIUS servers).
  • Excellent customer facing experience.
  • Ability to summarize, explain and update troubleshooting cases in language which is understandable to non-technical people.

 

Qualifications Preferred:

These qualifications are not essential however the successful candidate will have a sufficient level of knowledge to be able to target achieving one of these qualifications within 12 months of starting in this role:

  • CWT (Certified Wireless Technician) or CWNA (Certified Wireless Network Administrator) with at least 1 years’ experience.
  • OR
  • ACWA (Aerohive Certified Wireless Administrator) level with at least 1 years’ experience.

 

Skills/Knowledge/Understanding:

  • You must be extremely well organised with good communication skills and excellent spoken and written English.
  • Able to demonstrate previous experience within a similar position with proven ability to meet tight deadlines in a fast pace environment.
  • Possess excellent time and self-management skills.
  • Able to work calmly under pressure.

 

Benefits:

  • Annual leave starts at 23 days per annum and increases with service
  • Colleagues can also buy and sell leave
  • Cycle to work scheme
  • Immediate enrollment with Perkbox

 

For more information please send your CV to Richard.RobertsJones@thenorthstarr.com