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Voice Services Manager - URGENT - Telephony

Voice Services Manager - City of London - Telephony, Unified Communications, Voice & Video Platforms, Vendor Management, SLAs and KPIs - £95,000

A leading financial exchange based in the City of London is looking to hire a talented and experienced Voice Services Manager (Telephony, Unified Communications, Voice & Video Platforms, Vendor Management, SLAs and KPIs). The successful candidate will provide the team with a cutting-edge platform to help them excel and deliver the highest possible level of customer experience.

Daily responsibilities of the Voice Services Manager (Telephony, Unified Communications, Voice & Video Platforms, Vendor Management, SLAs and KPIs) will include: managing and being the primary point of contact for the deployment of a new Global Telephony and Unified Communications platform. Building out a global operation team to support the Group's strategic Voice and Video platforms. Managing vendors and the associated SLAs. Attending Global CAB to ensure that global infrastructure changes are well understood.

To be considered for the Voice Services Manager role you will require the following skill-set:

  • Deployment of global telephony and unified communications platform
  • Building and managing a global team
  • Vendor Management
  • Define, Implement and report on KPIs
  • Excellent communication

This is a fantastic opportunity to work for a forward-thinking globally recognised firm based in the City of London. If you are looking for an exciting new challenge and you are really keen to drive change to help move the Telephony and Unified Communications function forward then this might be the perfect opportunity for you. For immediate inquiries please contact Harriet Lamplugh de Smith at Harrington Starr on 0203 587 7007 / harriet@harringtonstarr.com

Voice Services Manager - City of London - Telephony, Unified Communications, Voice & Video Platforms, Vendor Management, SLAs and KPIs - £95,000