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Trading Platform Team Lead

Job title: Trading Platform Team Lead
Location: London
Industry: Application & Desktop Support
Reference: 15467
Contact name: Stephen Turkington
Job published: November 30, 2021

Job description

Job: Trading Product Support – Team Lead

Location: London City

Salary: £75,000 + bonus

Harrington Starr is delighted to be partnering with an impressive, well diversified London Financial Technology firm.

Our client is pioneering their market through best-in-class SaaS platforms to both the Buy Side & Sell Side. Our client delivers integrated trading, portfolio and real time risk solutions across capital markets.

Job: Trading Product Support – Team Lead

After a recent period of growth and some great additions to the team you will be responsible for leading and mentoring a small team working across customer support & projects. You will be enthusiastic in learning the role and technology stack whilst working closely with Head of Support in building out processes and managing the day to day.

Your main duties are as follows:

  • Strong stakeholder management being client facing, summarizing issues and actioning feedback.
  • Support issue escalation and remediation activities, driving high profile issues with collaboration across the business and providing customer solutions
  • Manage and track success across key metrics for the business
  • Learn the product set and operational activities across the team in detail order to provide support as required
  • Lead by example in troubleshooting technical issues and questioning solutions
  • Support the team analysis, presentation of issues and sign off on correct actions
  • Analyse, recommend and support the enhancement and development of Service Management and investigative tools used by the team.
  • Keep abreast of enhancements, new applications, and system developments by working closely with development, design and other parts of the business

What we’re seeking to in candidates

  • A minimum of 3 years working in a similar role demonstrating leadership capabilities
  • Track record of developing processes and procedures
  • A degree in computer science, maths, physics, engineering or similar
  • Experience across FIX, Unix and SQL
  • Broad understanding of finance trading including equity derivatives

Sound good?

To apply for the job please click the below link or alternatively contact Stephen Turkington on 0203 587 7007 or

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