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Trade Support

Job title: Trade Support
Location: London
Industry: Application & Desktop Support
Reference: 15248
Contact name: Stephen Turkington
Job published: September 17, 2021

Job description

Job Description


  • Provide customers and sales support and training related to platform behavior, order processing behavior, market structure, and feature/functions.
  • Perform daily system checks and periodically review audit logs to verify system changes.Monitor active production, disaster recovery, and certification/test environment systems and ensure Cboe platforms and systems are operating as expected.Take direct action to resolve known issues.Provide customers, regulators, and the business with live updates related to systems and trading issues.
  • Onboard new clients, establish client access to platforms, provision new services, assist customers with establishing default settings based on their usage of a given Cboe platform, and conduct API certification testing and support.
  • Liaise with business associates, customers, and software engineers to define and design new features and functions.Test changes to systems and platform functionality prior to deployment and work with software engineering team to resolve systemic issues that are identified.Participate in internal and industry-wide weekend testing as needed.
  • Provide Subject Matter Expertise in one or more areas critical to production operations support by mentoring, providing guidance to, and through training to Cboe staff.Liaise with vendors and operators of facilities supporting critical financial infrastructure.
  • Perform analytical functions to troubleshoot and explain complex technical and/or trading issues, conduct root cause analysis as well as impact analysis studies, and resolve customer issues for Cboe trading systems and other platforms related to Cboe’s Application Programming Interfaces (APIs).
  • Update internal technical and operations procedures within the Operations team’s Confluence space. Draft technical notices and updates to technical specifications.



  • Solid Python knowledge
  • Strong understanding of the Financial Information eXchange (FIX) protocol.
  • Technical support experience.
  • Capital markets/securities related experience.
  • Experience working in a Linux environment and using a CLI.
  • A Bachelor’s Degree in a Technical, Business, Financial Services, Communications, or related discipline.

Nice to haves

  • Knowledge of business and technical processes supporting trading front office, middle office, back office, or risk.
  • Experience with Jira Service Desk or Jira Software
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