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Service Desk Manager

Job title: Service Desk Manager
Location: London, United Kingdom
Industry: Infrastructure & Networks
Reference: 14856
Contact name: Harriet Lamplugh de Smith
Job published: May 13, 2021

Job description

Service Desk Manager / Helpdesk Manager – City of London – Windows, ITIL, Service Desk Management, Incident Management, Service Delivery Management, Financial Services, People Management - £90,000

A leading financial firm based in the city is currently looking to recruit a talented and experienced Service Desk Manager / Helpdesk Manager  to join their established and growing team. The purpose of the role is to provide a high quality operational leadership to the clients of the business. As the Service Desk Manager / Helpdesk Manager you will be expected to be the owner of the ‘problem management’ process. Minimizing the adverse impact of incidents and problems on the business and preventing re-occurrence of any such incidents.

In addition, you will also responsible for all aspects of managing, supporting and developing Support Team members in order for the team to be able to deliver an outstanding customer focused service to its clients.

To be considered for the role you will require the following experience:

  • Windows / Server
  • ITIL
  • Service Desk Management
  • Incident Management
  • Problem Management
  • Service Delivery Management
  • People Management
  • Implemented SLAs and KPIs
  • Excellent Communication

This is an excellent opportunity working for a leading financial firm based in the city. If you are looking for a new challenge where you will get to exposure to cutting edge technology then please apply now! For immediate enquiries please contact Harriet Lamplugh de Smith at Harrington Starr on 0203 587 7007 /

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