Service Desk Analyst

Service Desk Analyst

IT Support Analyst / Service Desk Analyst – Hessle East Yorkshire – Windows, MS Office, ITIL, Active Directory - 

6 Month contract – Hessle, East Yorksihire 
£140 Per Day 

  • Ensures that appropriate reports are provided
  • Maintains support documentation of tools that are used by the service desk
  • Monitors incident trends and identifies recurring incidents for resolution
  • Provide day to day service desk support eg Identify and resolve incidents within agreed SLAs, properly log, prioritise, assign, track and respond to incidents and requests in a timely manner meeting agreed SLA's and according to agreed standards and procedures ensuring normal service operations are restored as quickly as possible
  • Ensure the service desk remains efficient, cost effective and customer focused eg Continually increase the amount of calls resolved at the first point of contact

Key Skills:

  • Windows 7
  • Active Directory
  • Exchange 2007 / 2010 / 2013
  • MS Office
  • ITIL
  • Excellent Communication

This is a great opportunity to work for a leading organisation. If you are looking for a new challenge working in a fast-paced environment, using the latest technologies then please apply now. For immediate enquiries please contact Jake Browne at Harrington Starr.