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Service Desk Analyst

Service Desk Analyst

Service Desk Analyst (Windows, Active Directory, VMware, Citrix, ITIL, ISO, Support, Service Desk, Helpdesk, Bristol) £24,000

(Windows, Active Directory, VMware, Citrix, ITIL, ISO, Support, Service Desk, Helpdesk, Bristol) £24,000

A leading global consultancy, based in Bristol are looking to hire a talented and ambitious Service Desk Analyst to join their rapidly expanding tam. This is a fantastic opportunity for someone to join a company where both the learning and progression opportunities are endless.

In this role as Service Desk Analyst you will be working in the product support team providing 1st and 2nd line line support for software clients. You will be logging customer calls, undertaking initial diagnostics & first time fix resolutions where possible as well as mentoring new starters on the desk when needed. You will be identifying and reporting risks and liasing with 3rd party vendors for procurement and support issues.

In order to be considered for the role of Service Desk Analyst the following skills will be required;

- Experience working in an IT based client facing customer service environment

- Exposure to VMware, Windows 2008 Terminal Server, Citrix Xenapp etc

- Knowledge of incident, problem and change management and experience working in an ITIL or ISO standard environment

If you are a Junior Support Analyst who is looking for a role where you will be trained by some of the most talented names in the business then this may be the role for you. You will gain access to new and cutting edge technologies and will have endless progression opportunities within this global company. Apply today or send CVs direct to robyn.harper@harringtonstarr.com