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London
Hybrid Working
Harrington Starr has partnered with a leading blockchain software vendor that is creating and deploying sophisticated blockchain applications that are revolutionising the way businesses operate globally. They are looking for a Senior Software Support Engineer to join their team on a permanent basis to help strengthen their support offering to their global client base offering a follow-the-sun model. You will own the client/field issues escalations and resolutions internally on behalf of clients. The primary objective is to provide their clients with a great experience when using/learning their products. You will be interacting daily with the engineering teams and product team to provide support and escalate and support issues.
The role
What you will need
If this role is of interest please reach out to james.platt@harringtonstarr.com
Apply for this job
Senior Software Support Engineer
| Job title: | Senior Software Support Engineer |
| Location: | London |
| Industry: | |
| Salary: | £70,000 - £90,000 |
| Reference: | 18590 |
| Contact name: | James Platt |
| Job published: | November 08, 2023 |
Job description
Senior Software Support EngineerLondon
Hybrid Working
Harrington Starr has partnered with a leading blockchain software vendor that is creating and deploying sophisticated blockchain applications that are revolutionising the way businesses operate globally. They are looking for a Senior Software Support Engineer to join their team on a permanent basis to help strengthen their support offering to their global client base offering a follow-the-sun model. You will own the client/field issues escalations and resolutions internally on behalf of clients. The primary objective is to provide their clients with a great experience when using/learning their products. You will be interacting daily with the engineering teams and product team to provide support and escalate and support issues.
The role
- Managing clients complex support issues and providing technical assistance on an ongoing basis
- Prioritise and resolve client incidents and requests raised by external and internal clients
- Creating documentation of client issues within the company's FAQs
- Escalate unresolved issues to appropriate internal teams as part of the follow-the-sun model
- Working on a support rota and covering any out of hours support for required for clients
What you will need
- Ability to diagnose and troubleshoot basic technical issues
- Strong SQL database knowledge
- Experience in in commercial programming such as Java, Python or Scala
- Knowledge of Linux or Windows operating systems
- Support third tools such as (Salesforce, Jira, Confluence, Datadog, Jaeger, Github, etc..)
- An understanding of Cloud environments such as AWS, GCP and Azure
- An interest in blockchain and distributed ledger
- Excellent communication Skills
If this role is of interest please reach out to james.platt@harringtonstarr.com
