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SaaS Customer Support Manager

SaaS Customer Support Manager, FinTech Company, NYC, Up to $120,000 base

A small FinTech company in NYC is seeking a Customer Support Manager to lead their Customer Support Team while utilizing hands-on software support and technical skills to resolve any issues that arise with the company’s proprietary Software-as-a-Service-based Data and Analytics products.

This is an excellent opportunity for an up-and-coming professional with around 4-5 years’ experience including a support background from a technology (software, especially SaaS) company, experience with a ticketing system, and the ability to confidently write queries for SQL Server from scratch, and last but not least, some experience managing at least 1 or 2 direct reports.

You will continue to hone your technical skills while growing as a leader in a technology organization. The company is very well established from a business standpoint, while maintaining an innovative, collaborative, and fast-paced “tech start-up” environment and constantly seeking to improve it’s products.

If this sounds like a fit, please send me your resume: Matt.Kerwin@HarringtonStarr.com.