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Professional Services Consultant

Job title: Professional Services Consultant
Location: New York
Industry: Sales and Marketing
Salary: $60,000 - $80,000
Reference: 18440
Contact name: Adam Mills
Job published: October 04, 2023

Job description

  • Work closely with the project team to ensure everyone is aligned on key deliverables and project milestones.
  • Meet with clients after software package sales to gather essential data and information needed for customizing their software systems.
  • Develop detailed project plans for each customer, outlining tasks necessary for the timely installation of customized software systems.
  • Maintain ongoing communication with customers throughout the software customization process, gathering feedback and seeking approvals.
  • Customize software systems to meet individual customer needs and specifications.
  • Train customers on how to use the software and take full advantage of customized features.
  • Create comprehensive documentation for each customer, detailing all customizations made.
  • Be prepared for domestic travel, up to 25% of the time, to engage with customers effectively.

Skills and Qualifications:
  • Strong verbal and written communication skills to interact effectively with customers and internal teams.
  • A commitment to providing exceptional customer service.
  • Self-driven and able to work autonomously while maintaining a collaborative mindset.
  • Willingness to work proactively within a team environment.
  • Ability to juggle multiple projects simultaneously and keep them on track.
  • Ability to adapt to diverse customer needs and preferences.

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