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Onsite Desktop Support - Boston

This is an incredible opportunity to work with the newest technologies and various types of financial clients in a support setting. You will gain valuable exposure to different areas of the business in a company that is invested in your success.

Job Duties (including, but not limited to the following):

  • Provide client support and technical issue resolution via onsite visits to client’s offices, and through email and phone support
  • Collaborate with project management and network teams to oversee onboarding process for new clients.
  • Maintain and troubleshoot client hardware, including PC and MAC workstations and laptops, printers/scanners, mobile devices and tablets
  • Manage and troubleshoot hardware issues (video cards, USB & peripheral devices and drivers)
  • Update and manage daily calendar activities through ConnectWise
  • Ongoing ticket management oversight for all clients in a timely manner
  • Occasional lifting of computer hardware and related equipment (up to 25lbs)

Required Technical Skills:

  • Fundamental knowledge of client/server, Active Directory and Operating system technologies to identify and correct issues in client computer systems
  • Lite Server administration 
    • Create/Manage Active Directory accounts, groups & permissions
    • Install, configure & manage print queues
    • Manage domain services & policies
    • Troubleshoot DNS, DHCP and TCP/IP issues
  • Strong technical skills in the following areas: 
    • Create/Manage Active Directory accounts, groups & permissions
    • RSA
    • Microsoft Exchange Administration
    • Citrix XenApp
    • VMware vSphere
    • ActiveSync, XenMobile, and relevant mobile device technologies 
    • Publish/Manage Citrix applications
    • Financial applications, such as Bloomberg, EZE, and NeoVest
    • Microsoft Office Suite applications