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Linux Support Administrator

Linux Support Administrator

We are looking for an experienced Linux Support Administrator to join our Technical Support team in our Atlanta, GA office location. 

Job Description:

  • Primary customer contact for incoming technical services issues
  • Responds to telephone, email, and ticket requests for technical support
  • Monitor and follow up with customers on open issues
  • Escalate customer issues and request assistance as appropriate
  • Serve as primary contact for after-hours support coverage on a rotating basis
  • Ability to travel to customer sites installations, upgrades, product demonstrations and training as require
  • Ensure that customer interactions are professional and demonstrate the highest possible level of service
  • Monitor client systems with LogMeIn and Zabbix, responding to alerts with the proper criticality

Job Requirements:

  • 1 - 4 years of relative technical experience, BS in Computer Science / CIS / MIS or equivalent combination of education and experience
  • Experience in a call-center or help-desk environment a strong plus

Certifications:

  • Red Hat Certified System Administrator (RHCSA) or equivalent work experience required
  • Red Hat Certified Engineer (RHCE) preferred

Technical Skills:

  • Strong knowledge of Red Hat Enterprise Linux (RHEL)
  • Experienced in writing scripts (bash, perl, ruby) to automate system administration functions
  • Technically proficient at installing, configuring, and maintaining UNIX/Linux (both in a physical and virtual environment-VMware, Hyper-V and Nutanix Acropolis)
  • Must have experience with SAN storage configuration along with Logical Volume Manage (LVM) required
  • Must have experience as a system administrator for the Red Hat Enterprise Linux (RHEL) and/or CentOS 6/7 operating systems
  • Must have strong team skills and a customer-support background handling complex hardware and software systems
  • Must have excellent computer and customer service skills, strong verbal communication skills, efficient organizational skills and the ability to multi-task in a high-volume, fast-paced environment
  • Automate routine system configuration task using tools such as Red Hat Satellite, Spacewalk, Puppet, Ansible, Chef, and kickstart installation of new RHEL servers
  • Must have experience with hardware issues on RHEL include disk failures, controller issues, system boards, memory issues, etc. on Dell based hardware