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JDE/ ERP Support

JDE/ ERP Support

ERP Application Support analyst required by multi-billion-pound turnover organisation based in Hertfordshire. On offer is the chance to work on global projects in a cutting-edge technical environment.

 

Key deliverables in this role will be:

 

  • Supporting users of integrated software JD Edwards and other Corporate IT software applications (2nd/3rd level support)
  • Supporting development and implementation activity of Corporate IT
  • Participating in the knowledge development of the end user base through both on-site training and interactive online training tools.
  • Providing consultation services to ongoing business development activities
  • Creating and maintaining application documentation for both current and new technologies, best practice guides and identifying topic areas which would facilitate operational efficiencies.
  • Facilitate problem solving and collaboration with other departments, following support procedures and adhering to departmental Service Level Agreements 
  • Understand and adhere to Sarbanes Oxley (SARBOX) audit requirements
  • Provide regular status reports to key Stakeholders on projects.

 

Qualifications, Skills & Experience:

 

  • ERP application experience in Manufacturing, Purchasing, Sales and Distribution in either a support or “super user” role. Ideally JD Edwards\ JDE, but other packages will be considered
  • Exposure to EDI and external application interfaces would also be desirable.
  • Strong customer service ethic
  • Commercially astute and familiar with key business processes.
  • Comprehensive analytical and problem-solving skills to explore and recommend best fit solutions
  • Experience of business projects which have involved detailed system/process analysis.
  • Strong communication & inter-personal skills as need to work consistently and professionally with personnel at all levels of the organisation.
  • Excellent presentation, organisation and planning skills.
  • Willingness to deliver training in a variety of modules/applications