IT Technician

IT Technician 

Based in Warminster working for an Education Trust - £26,0000

The candidate will:

? Have a driving license

? Be someone who works well in a team

? Be able to work with a variety of staff and students, and be able to build good working relationships

? Be well presented and have a professional approach

? Be organised and consistent

? Be able to lift and carry equipment and work in confined spaces

? Be able to work under pressure and meet deadlines

? Be someone who is prepared to take part in training and personal development to both maintain and extend skills and knowledge

? Have excellent interpersonal, verbal and written communication skills

? Be confident in dealing with all levels of stakeholders

? Have the ability to apply problem solving techniques and get results

? Be able to prioritise tasks whilst working under pressure

? Have the ability to troubleshoot, investigate and resolve technical issues

? Have the ability to react quickly and effectively to issues and opportunities

? Have good knowledge of Microsoft Windows 10, 8, Office software and other desktop products such as Apple Products


? Knowledge of Windows Server Key

Tasks to include:

? Responding to requests for support/ Helpdesk support, including detection and diagnosis of problems, maintaining regular communication with the appropriate staff until Incident resolution.

? Maintenance and repairs to equipment (this will take place in classrooms and offices where space is limited)

? Installation of equipment and software

? Software updates

? Software licences, records and maintenance

? Asset inventory maintenance

? Support maintenance of user accounts and permissions

? To take deliveries of stores, materials and other goods and to be able to lift and carry equipment, and furniture etc

? To test, install and configure new licensed software on to computers, ensuring licensing compliance.

? To assist in the provision of basic network management/administration.

? To undertake routine server tasks as directed by the ICT Manager or external support consultants.

? To provide and help with maintenance of systems documentation.

? To provide technical support for use of Mobile Devices

? To possess a working knowledge of Microsoft System Centre Configuration Manager and a Hyper V environment.

? Update local inventory records.

? Help to develop and maintain innovative ICT projects in school and other appropriate settings as requested by line manager.

? Carry out maintenance checks regularly on equipment in key locations

? To undertake other duties which may, from time to time, be necessary.