Warminster, United Kingdom
Based in Warminster working for an Education Trust - £26,0000
The candidate will:
? Have a driving license
? Be someone who works well in a team
? Be able to work with a variety of staff and students, and be able to build good working relationships
? Be well presented and have a professional approach
? Be organised and consistent
? Be able to lift and carry equipment and work in confined spaces
? Be able to work under pressure and meet deadlines
? Be someone who is prepared to take part in training and personal development to both maintain and extend skills and knowledge
? Have excellent interpersonal, verbal and written communication skills
? Be confident in dealing with all levels of stakeholders
? Have the ability to apply problem solving techniques and get results
? Be able to prioritise tasks whilst working under pressure
? Have the ability to troubleshoot, investigate and resolve technical issues
? Have the ability to react quickly and effectively to issues and opportunities
? Have good knowledge of Microsoft Windows 10, 8, Office software and other desktop products such as Apple Products
? Knowledge of Windows Server Key
Tasks to include:
? Responding to requests for support/ Helpdesk support, including detection and diagnosis of problems, maintaining regular communication with the appropriate staff until Incident resolution.
? Maintenance and repairs to equipment (this will take place in classrooms and offices where space is limited)
? Installation of equipment and software
? Software updates
? Software licences, records and maintenance
? Asset inventory maintenance
? Support maintenance of user accounts and permissions
? To take deliveries of stores, materials and other goods and to be able to lift and carry equipment, and furniture etc
? To test, install and configure new licensed software on to computers, ensuring licensing compliance.
? To assist in the provision of basic network management/administration.
? To undertake routine server tasks as directed by the ICT Manager or external support consultants.
? To provide and help with maintenance of systems documentation.
? To provide technical support for use of Mobile Devices
? To possess a working knowledge of Microsoft System Centre Configuration Manager and a Hyper V environment.
? Update local inventory records.
? Help to develop and maintain innovative ICT projects in school and other appropriate settings as requested by line manager.
? Carry out maintenance checks regularly on equipment in key locations
? To undertake other duties which may, from time to time, be necessary.