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IT Support Engineer - Brokerage - INSIDE IR35 Contract

Job title: IT Support Engineer - Brokerage - INSIDE IR35 Contract
Location: United States
Industry: Application & Desktop Support
Reference: 14684
Contact name: George Harris
Job Published: January 01, 1970

Job description

IT Support Engineer - 1st/2nd Line - INSIDE IR35 - 6 Month Contract £200pd - £225pd

Our client a leading brokerage is urgently searching for a IT Support Engineer on an initial 6 month contract to provide efficient 1st and 2nd Line IT support to the London office desktop working in their user support team. 

This position offers a great opportunity to own the critical user support function, develop new solutions, improve current systems and push the quality of the user experience forward as part of a dynamic team who embrace Agile and DevOps principles.

In this role your duties will include but are not limited to:

  • Support all functions of the business and be accountable for standards and timeliness of support query resolution through personal endeavour.
  • Accurately record and provide fast response support to queries, escalating where required but retaining ownership of issues
  • Perform troubleshooting and issue resolution activity in both end-user and back-end environments, including installing and updating hardware and software.
  • Scheduling of preventative maintenance, including workstations, telephones and printers. Deploying software, service packs, patches, hot fixes and security updates.
  • Maintain systems critical to user support and service delivery, such as the helpdesk system, the hardware inventory, and all necessary support procedures.
  • Liaise with external IT support partners to ensure maximum system availability, reliability, stability, and efficient user support.
  • Create and maintain all user documentation and user communications.
  • Undertake project work over the long term, assisting with the rollout of a new remote-working solution

Essential Skills and experience:

The successful candidate should have strong end user support experience in the majority of the following technologies:

  • Windows desktop/laptop environments, Windows 7-10, computer imaging
  • Microsoft Office 2010-2016, Microsoft Dynamics CRM
  • Endpoint and email security, anti-virus, anti-spam technologies
  • IP telephony, IP video conferencing, AV systems
  • Mobile smartphone telephony, mobile device management, iOS
  • Windows Domain, Active Directory and Exchange account management
  • Networked peripherals, printers and scanners

If this contract role sounds of interest please apply or send your CV immediately to to be considered.

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