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IT Support Analyst / Service Desk Analyst

IT Support Analyst / Service Desk Analyst

 

IT Support Analyst / Service Desk Analyst – City of London – Windows, MS Office, ITIL, Active Directory - £26,000

A leading financial services organisation based in the West End is currently looking for a talented and bright IT Support Analyst / Service Desk Analyst to join their established team.

Day to day responsibilities will include maintaining a help desk function for all users, monitoring and managing call queues, ensuring that you meet agreed SLAs and KPIs and tracking, updating and managing calls to resolution and escalating when needed.

To be considered for the role you will require the following skill-set:

  • Windows 7
  • Active Directory
  • Exchange 2007 / 2010 / 2013
  • MS Office
  • ITIL
  • Excellent Communication

This is a great opportunity to work for a leading financial organisation. If you are looking for a new challenge working in a fast-paced environment, using the latest technologies then please apply now. For immediate enquiries please contact Harriet Lamplugh de Smith at Harrington Starr on 0203 587 7007 / harriet@harringtonstarr.com