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IT Service Manager

IT Service Manager – City of London – SLAs, KPIs, ITIL, Incident Management, Change Management, Agile - £80,000

A market-leading financial firm based in City of London is looking to hire a talented IT Service Manager. This is a brand-new position, and my client is looking for a highly proactive person to take ownership of their IT Services.

Daily responsibilities of the IT Service Manager will include managing service reviews. Providing statistics and reporting on the SLAs and KPIs. Owning the incident and change management processes and aligning the department to an ITIL framework.

To be considered for the IT Service Manager role you will require the following skill set:

  • Managing service reviews
  • Owning incident and change management processes
  • ITIL
  • Implementing and reporting on SLAs and KPIs

This is a fantastic opportunity to work for an organization who are at the forefront of technology. If you are a highly motivated IT Service Manager and you are looking for a new challenge, then this might be the perfect opportunity for you. For immediate inquiries please contact Harriet Lamplugh de Smith at Harrington Starr on 07906 861860 / harriet@harringtonstarr.com

IT Service Manager – City of London – SLAs, KPIs, ITIL, Incident Management, Change Management, Agile - £80,000