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IT Service Delivery Manager - URGENT - ITIL

Job title: IT Service Delivery Manager - URGENT - ITIL
Contract type: Permanent
Location: City of London
Industry: Infrastructure & Networks
Salary: £100000 - £150000 per annum
Reference: HLS SERVICE 07/10_1637139357
Contact name: Harriet Lamplugh De Smith
Contact email: harriet@harringtonstarr.com
Job published: November 17, 2021

Job description

IT Service Delivery Manager / Production Services Manager - Central London - Incident Management, Problem Management, Change Management, SLAs, KPIs - £150,000

A leading financial firm based in the West London is looking to hire a talented and experienced IT Service Delivery Manager / Production Services Manager (Incident Management, Problem Management, Change Management, SLAs, KPIs) to ensure that all service operations are efficient, effective and running smoothly. The successful candidate will provide the team with a cutting-edge platform to help them excel and deliver the highest possible level of customer experience.

Daily responsibilities of the IT Service Delivery Manager / Production Services Manager (Incident Management, Problem Management, Change Management, SLAs, KPIs) will include: taking ownership of escalated issues and managing through to successful conclusion. Managing key stakeholders and business holders and the end users' expectations. Ensuring that SLAs and KPIs are adhered to and report on the findings. Attendance at global CAB and carrying out audits.

To be considered for the IT Service Delivery Manager / Production Services Manager role you will require the following skill-set:

  • Ownership of escalated technical issues
  • Implement and report on SLAs and KPIs
  • Incident, Problem and Change Management
  • Stakeholder management
  • Experience reducing operational risk
  • Degree
  • Excellent communication

This is a fantastic opportunity to work for a forward-thinking globally recognised firm based in the Central London. If you are looking for an exciting new challenge and you are really keen to drive change to help move the End User Computing function forward then this might be the perfect opportunity for you. For immediate inquiries please contact Harriet Lamplugh de Smith at Harrington Starr on 0203 587 7007 / harriet@harringtonstarr.com

IT Service Delivery Manager / Production Services Manager - Central London - Incident Management, Problem Management, Change Management, SLAs, KPIs - £150,000

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