Opportunity

Job description

Job Summary:

This position provides 1st line support for all business-critical applications and the production infrastructure they work on.

The IT Operations department operate 24 hours a day from Sunday night to Friday night with a presence in London and Hong Kong. The position involves working shifts of 8.5 hours per day with only an occasional need to work a night shift. The candidate will be expected to provide On-Call cover as part of a rota (average expected 1 week per month)

As an Associate Engineer - IT Operations, you will:

• Safeguard production environments
• Own & manage any major incident on a Production environment via the Major Incident Process
• Manage the Problem Management process
• Monitor hardware, applications and environmental conditions across the enterprise using tools such as OpsGenie & Check MK (Nagios)
• Provide 1st line support of production infrastructure alerts which includes Windows, Linux, Networks, Voice, Storage, Databases & End user technology platforms
• Provide 1st line support of production application alerts which includes all trading and cash payment applications
• Provide Support for our secure file transfer (SFTP) application, MoveIT
• Provide oversight approval for all changes to production in line with the Change Management process
• Perform changes to production systems on behalf of the development team
• Complete data restores & disk extensions as requested
• Run meetings with various stakeholder groups
• Provide training on processes and ensuring adherence across the group
• Some reporting responsibilities

Requirements:

• ITIL experience/ knowledge
• Team lead experience
• Ability to transpose technical explanations into clear jargon free explanations
• Strong communication skills
• A good understanding of the technical landscape
• Experience working a customer facing role, preferably in an IT role
• Relationship management skills with the ability to communicate with technical and non-technical people effectively
• Proven ability to be proactive and show initiative in proposing and implementing new processes and techniques
• A logical thinker with a can-do attitude
• Proactive and eager to take on new challenges

Experience of the following IT or management systems are desirable but not essential:

• Check MK (Nagios) Monitoring Suite
• OpsGenie Alert & On-Call Management application
• Knowledge of Service Now IT Service Management suite
• Windows OS, Oracle & SQL knowledge
• Knowledge of Secure File Transfer Systems (MoveIT)
• PowerShell / Python scripting