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Help Desk Support

Responsibilities

  • Provide high level client support and technical issue resolution
  • Configuration of client equipment to connect to network and/or domain.
  • Provide training to clients in the use of our Citrix services and VPN connectivity for remote access.
  • Fundamental knowledge of client/server technologies, Active Directory and Operating system technologies to identify and correct issues in client computer systems.
  • Must have the availability to work outside of your scheduled hours should the need arise.

Skills:

    • Create/Manage Active Directory accounts, groups & permissions
    • RSA version 7+
    • Microsoft Exchange Administration 2007/2010/2013
    • Citrix XenApp 5.0/6.5
    • VMware vSphere 5.0/5.5
    • Troubleshoot hardware (video cards, USB & peripheral devices and drivers, etc.)
    • ActiveSync, BES and other mobile device technologies
    • Publish/Manage Citrix applications
    • Lite Server administration
    • Install, configure & manage print queues
    • Troubleshoot DNS, DHCP and TCP/IP issues

Qualifications:

  • Technical licenses or training a plus
  • 3+ years of experience in a related field required
  • Great attitude, team player always willing to pitch in and take on new tasks
  • Proactive/flexible nature