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Head of Service Management

An opportunity for a Head of Service Management to work for a well-established finance firm in central London. You will be reporting into the Global Head of Infrastructure and expected to have excellent Incident/problem management working knowledge. This role expects you have very good understanding of telecommunication, customer service experience, with the ability to work under pressure customer facing and delivering to high standards.

The successful candidate will have experience within a leadership role, with the ability to lead and motivate a team and drive the priority Incidents through all our clients troubleshooting. Experience within ITIL service management is key.

This position needs a globally experienced Head of Service Management, to work in all aspects of Global Infrastructure Engineering and Operations. You will be dealing with team members across Europe and Asia. Upcoming projects will include Cloud project work and automation full life cycle projects.

Skills and Experience for this Head of Service Management role:

  • Excellent incident and problem solving experience
  • Expert customer service delivery and experience delivering those standards across your team
  • You will have a good understanding of telecommunication space.
  • ITIL project and hands on experience
  • Team lead and management

This Head of Service Management position needs a passionate IT professional delivering unrivalled customer support for a global role in central London. If you in the market at present please get in touch Anthony.mills@harringtonstarr.com - 02035877007