Opportunity

Job description

Job Title: Head of Customer Success

The company:
A rapidly growing B2B SaaS company that provides innovative solutions to the real estate industry. The platform empowers real estate professionals to streamline their workflows, improve their decision-making, and provide exceptional customer experiences. They are passionate about the mission to transform the real estate industry through technology and innovation.

Job Description:
The company are seeking a dynamic and experienced Head of Customer Success to lead a team and help achieve the ambitious growth goals. Reporting to the CEO, you will be responsible for developing and executing a comprehensive customer success strategy that drives customer retention, satisfaction, and growth. You will oversee a large team, ensuring they are well-trained, motivated, and aligned with our company values.

Responsibilities:

• Develop and implement a comprehensive customer success strategy that aligns with our company vision and values
• Manage and mentor a large team of customer success managers and specialists
• Oversee customer onboarding, training, and support, ensuring our customers get the most value from our platform
• Work closely with our product and engineering teams to identify customer needs and opportunities for product improvement
• Identify and implement best practices for customer engagement, including customer outreach, events, and other activities
• Analyze customer data and metrics to track performance and identify opportunities for improvement
• Collaborate with sales, marketing, and other teams to drive customer acquisition and revenue growth

Qualifications:

• Bachelor's or Master's degree in Business, Marketing, or related field
• At least 10 years of experience in customer success, account management, or related fields, with at least 5 years in a leadership role
• Proven track record of success in driving customer retention, satisfaction, and growth in a B2B SaaS environment
• Excellent leadership, communication, and interpersonal skills
• Strong analytical skills and ability to use data to inform decisions
• Experience with real estate technology, property management, or related industries is a plus