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Head of Client Services

Head of Client Services – Financial Services – Trading Systems

 

 

We are working with a global leading financial services software house who have a fantastic position for a Global Head of Client Services.

 

This is a massive opportunity for you to join a Global Payments vendor, delivering their solutions to the clients and running the global teams that implement it.

 

The role will involve:

 

  • Driving forward the Client Services team, incorporating the other professional services and support business units
  • Running day to day client services operations (this will be across both client hosted and managed applications)
  • Monitoring the client services performance, driving service improvement and analysing client experience
  • Reporting to senior management on client services operations and procedures
  • Develop effective client services frameworks to build a scalable CS method
  • Manage strategic training and development work across the Client Services team (circa 50 people)

 

 

My client is looking for a seasoned Client Services professional who can clearly demonstrate:

 

  • Over 5 years of directly relevant Client Services experience from the financial technology space (ideally around Payments but not essential)
  • Experience in managing a Global Client Services function from both a hands-on and strategic perspective
  • A successful track record of reviewing, defining and implementing client services strategies, frameworks and procedures

 

 

If you have the required experience and are looking for a serious career move please get in touch ASAP for more information.

 

To be considered for this role please email your CV to James Baulcomb at

 

James.baulcomb@harringtonstarr.com