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London/Hybrid
The Company:
My client is dedicated to enabling businesses to reduce time to revenue and cost inefficiencies through intelligent process automation of risk-based customer onboarding, screening and pKYC.
Overview:
- Managing accounts directly, developing strategies for winning new business from existing clients
- Creating plans for retaining current customers.
- Managing teams of account managers who are responsible for servicing accounts within specific industries/markets
- Communicating regularly with senior management about projects or opportunities for new business
- Developing and implementing marketing campaigns that effectively reach target demographics
- Reviewing reports to identify patterns in consumer behaviour, purchasing trends, and competitor activity within the industry
- Managing client accounts to ensure that they are satisfied with the level of service they are receiving
Duties & Responsibilities
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Head of Account Management
| Job title: | Head of Account Management |
| Location: | London |
| Industry: | Sales and Marketing |
| Salary: | 140000 |
| Reference: | 17621 |
| Contact name: | Hannah Chowdhury |
| Job published: | May 25, 2023 |
Job description
Head of Account ManagementLondon/Hybrid
The Company:
My client is dedicated to enabling businesses to reduce time to revenue and cost inefficiencies through intelligent process automation of risk-based customer onboarding, screening and pKYC.
Overview:
- Managing accounts directly, developing strategies for winning new business from existing clients
- Creating plans for retaining current customers.
- Managing teams of account managers who are responsible for servicing accounts within specific industries/markets
- Communicating regularly with senior management about projects or opportunities for new business
- Developing and implementing marketing campaigns that effectively reach target demographics
- Reviewing reports to identify patterns in consumer behaviour, purchasing trends, and competitor activity within the industry
- Managing client accounts to ensure that they are satisfied with the level of service they are receiving
Duties & Responsibilities
- Oversee a team of account managers, providing guidance, support, and development opportunities
- Ensure that clients are satisfied with the products and services they receive, and that their needs are being met in a timely and efficient manner
- Develop and implement strategies to increase sales and grow existing accounts
- Monitor market trends and competitor activity, and adjust plans accordingly to maintain a competitive edge
- Negotiate contracts and pricing with vendors and suppliers
- Prepare reports for upper management detailing account status, growth opportunities, and areas of improvement
- Train and mentor account managers on best practices, industry trends, and company procedures
- Attend trade shows and networking events on behalf of the company
- Serve as the primary point of contact for key accounts
- Resolve customer complaints and issues in a prompt and professional manner
- Generate new business leads and follow up on potential opportunities
- Maintain accurate records of all account activity
- Master’s degree in business, marketing, or related field
- 10+ years experience in account management, sales, or customer service
- Experience managing a team of account managers
- In-depth knowledge of the industry and market trends
- Extensive network of contacts in the industry
