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Global Head of Technical Customer Suppport

Harrington Starr are working with a leading provider of Trading Technology.  Our client is an exciting Tehc start-up who are founded and run by two of the industries game changes within Financial Technology space. 

 

Due to a hugely successful start our client is looking to hire a brand-new role into the business, entitled; Global Head of Technical Customer Support.  The role will be based out of the New York office, and is a greenfield opportunity to launch, run and scale the support function.

 

This role would be well suited to someone who has previous experience of lunching and driving the support function of a FinTech business.  This is a rare and exciting opportunity to have the complete autonomy to define the a support function.

 

In the role you will be tasked with:

 

  • Bringing ideas to the table on how the support model will function now and scale in the future
  • Scalability is key, ideally you will have pervious experience of this
  • You should be technically knowledgably, although the role is not technically hands-on, it will require an appreciation to bring in the correct recourses
  • You should have an excellent client services approach and understand the importance of service excellence
  • Communication skills and a commercial aptitude are critical in this role

 

Interested in finding out more?  If so, please apply to the link!  I look forward to talking