Director, Relationship Management – Asset Management, Software, Buy-Side

Director, Relationship Management – Asset Management, Software, Buy-Side

Director, Relationship Management – Asset Management, Software, Buy-Side


Market leading provider of software and services to the global buy-side community including major asset managers and insurance companies. They are an established brand and have expanded their client base steadily on the back of a growing suite of products and customer-centric approach to business.

The role

  • Managing a team of 5 Relationships Managers that cover the EMEA client base
  • Oversee the creation of account plans and ensure these are executed effectively
  • Monitor the quality and effectiveness of the Relationship Managers
  • Monitor and take overall responsibility for client satisfaction
  • Maintain an up to date knowledge base of the key decision makers across the EMEA client base
  • Liaise with other Directors and teams internally across the EMEA, Americas and Asia regions
  • Build, train, motivate and manage an effective Relationship Management team
  • Identify risks and opportunities with clients ensuring risks are addressed and opportunities maximised
  • Ensure best practice is adhered to and processes optimised where possible
  • Maintain a record of all aspects of the client relationships and provide forecasts and updates to senior management


  • Proven experience in a customer facing team management position
  • Good understanding of the investment management sector
  • Extensive experience working with enterprise grade software solutions at a financial services software vendor
  • Expertise in successfully resolving issues and overcoming challenges
  • Experience in hiring and training a team
  • The ability to build and maintain strong relationships with customers at C-level
  • Degree level education in a technology or numerical discipline

This is a fantastic change to join a market leading business that has consistently grown revenues and continues to pioneer the technology used by investment managers.

To be considered for this role please contact Lee Harding at Harrington Starr – lee.harding@harringtonstarr.com