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Director of Service Delivery

Director of Service Delivery

Director of Service Delivery (i.e. Global Head of Support), NYC, IT Managed Services Provider, Up to $180,000 base

Harrington Starr's client, a well-established MSP, is hiring for a Director of Service Delivery / Global Head of Support, in the New York area. This role will be remote to start but onsite at least part-time, post-Covid.

This is a newly created role and an incredible opportunity to lead all support teams globally including service desk, field engineering, NOC, and SOC. Each team ranges in size from 10-30 members, with its own manager who will report to the Director of Service Delivery, an organization around 100 in total. This role is responsible for day-to-day people management and managing each support function while examining existing SLAs and service management practices, using tools like JIRA to track progress and gather data, and then update and create new practices through data-driven decision-making. This role will report directly to the CIO and will have long-term scope to grow into a Co-CIO or similar type of role.

Candidates must have previous relevant experience managing an IT support organization and candidates with experience in fast-paced IT environments such as banking, hedge funds, MSPs, consulting firms, and corporate shared services will be prioritized.

If this sounds like a fit, please get in touch ASAP by applying via the link.

Please note this is a permanent role, not available on contract, and we are unable to sponsor or transfer visas.