C# Developer/Support

C# Developer/Support

  • Location

    London, United Kingdom

  • Sector:


  • Job type:


  • Contact:

    Rob Evans

  • Job ref:


  • Consultant:


C# Developer/Support


Job purpose

To prioritize, investigate and troubleshoot Global Payments application issues received during APAC and EMEA business hours.

General Duties

• Monitoring incoming tickets and assessing appropriate priority by working with the business, and triaging these accordingly
• Independently troubleshooting and resolving technically complex, mission-critical issues and prioritize these with the customer
• To create and drive permanent solutions and improvements after root cause of an issue is identified
• To identify opportunities for automation and improving operational efficiencies
• To ensure support readiness prior to the deployment of any change to the production environment
• To collaborate with internal business partners, engineering teams, and other technology teams in the organization. To have a customer service orientation is key.
• To create, maintain and share technical knowledge documentation in the knowledgebase repository
• Participating in an on-call rotation with other team members

Knowledge and Experience

• Bachelor’s degree in Computer Science or a related field
• .NET/C# experience
• Experience in writing SQL queries
• PowerShell scripting experience
• Experience with JIRA, Confluence or similar bug-tracking tools
• Familiarity with Object-Oriented Design & Development
• Familiarity with CI/CD pipeline concepts a plus but not required