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C# Developer/Support

C# Developer/Support

 

Job purpose


To prioritize, investigate and troubleshoot Global Payments application issues received during APAC and EMEA business hours.

General Duties


• Monitoring incoming tickets and assessing appropriate priority by working with the business, and triaging these accordingly
• Independently troubleshooting and resolving technically complex, mission-critical issues and prioritize these with the customer
• To create and drive permanent solutions and improvements after root cause of an issue is identified
• To identify opportunities for automation and improving operational efficiencies
• To ensure support readiness prior to the deployment of any change to the production environment
• To collaborate with internal business partners, engineering teams, and other technology teams in the organization. To have a customer service orientation is key.
• To create, maintain and share technical knowledge documentation in the knowledgebase repository
• Participating in an on-call rotation with other team members

Knowledge and Experience


• Bachelor’s degree in Computer Science or a related field
• .NET/C# experience
• Experience in writing SQL queries
• PowerShell scripting experience
• Experience with JIRA, Confluence or similar bug-tracking tools
• Familiarity with Object-Oriented Design & Development
• Familiarity with CI/CD pipeline concepts a plus but not required