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Business Analyst

A leading FinTech vendor are looking for a Business Analyst do join their professional services team in their Maryland HQ

Details below:

RESPONSIBILITIES 
  • Identify client-defined configuration requirements
  • Create, maintain and manage implementation project plans
  • Assist client firms with the initial roll-out of the application firm-wide
  • Provide initial client training and implementation support
  • Facilitate user feedback sessions to identify problem areas and clarify feature requests
  • Identify and escalate potential roadblocks/issues and work with Account Management for resolution.
  • Transition clients to customer support for ongoing support and on-demand assistance
  • Assist quality assurance with software testing and prioritize incidents for resolution
  • Provide input to internal processes for managing the development priorities and product roadmap
  • Manage client and stakeholder expectations throughout the product lifecycle
  • Assist customer support in the event of staff absence


DESIRED SKILLS AND EXPERIENCE

  • Strong interpersonal skills working with clients and internal technical staff
  • Strong analytical and problem-solving skills
  • Previous project management experience is advantageous
  • Experience defining, implementing or supporting software in financial services industry preferred
  • Excellent written and verbal skills to document project requirements and track milestones
  • Excellent attention to detail and process-driven methodologies
  • Proactive approach to leading a team, managing a project, and problem resolution
  • Previous experience working with colleagues in a different time zone preferred.
  • Knowledge of code of ethics regulations and compliance risks ideal but not required.
ESSENTIAL 
  • Minimum 5 years as a business analyst or implementation consultant in software or information services
  • Bachelor’s degree in business administration, computer science or a related degree