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Application Support - ION

Job title: Application Support - ION
Location: London
Salary: £90,000 - £110,000
Reference: 18186
Contact name: James Platt
Job published: August 08, 2023

Job description

Application Support


A leading Trading Firm in the city of London are searching for a Senior Front Office Support Analyst to work within their Front Office product suite specialising in Fixed Income. They are looking for a candidate with a hands on experience of Front Office Fixed Income trading from a project and business analysis standpoint.

The Front Office Support team has responsibility for a defined set of applications and systems/processes used within the Front Office.

The key functions are listed as below:

  • Provide 1st & 2nd Line application to the production environment and respond to technical and business issues raised.
  • Technical fault analysis and coordination of issues through to resolution, ensuring maximum system up-time is achieved.
  • Continuous communication (written and oral) with a wide range of business users.
  • Producing technical support documentation and disaster recovery procedures.
  • Proactively contributing to the department knowledgebase.
  • Knowledge of Ion products

Essential Knowledge

  • A good understanding of Fixed Income and Repo Trading flows.
  • Ion product knowledge
  • Experience of working within a Trading Floor environment.
  • Client and Broker Connectivity (FIX);
  • Ion product knowledge
  • Electronic Trading;
  • Able to run SQL queries;
  • Excel VBA.
  • Excellent communication and people skills with a strong customer-focus.
  • Desktop support including hardware/MS Office and spreadsheets/databases.
  • Self-starter and keen to drive initiatives to completion.
  • Genuine interest in finance, with a desire to work closely with the business
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