Opportunity

Job description

Application Support Analyst
London / Hybrid
Full-time, permanent
£45,000 - £50,000 + bonus + benefits


A global energy services and solutions provider have a newly created job opportunity for a skilled Application Support Specialist to join their London office in playing a pivotal role in the firm’s European growth.
This new full-time, permanent position will see the successful candidate working as a core member of the front-line application support team and will work closely with the head of application support in company-wide improvements and automation.
This excellent new opportunity would suit a support professional skilled in SQL, coming from a financial services or energy / trading background who has 2 – 5 years’ experience.


Core Responsibilities

• Work effectively as key member of front-line Application Support team resolving incidents and service request queries.
• Ownership of incidents, service requests and problem tickets that are assigned to the Application Support Team
• Escalate incidents where appropriate and liaise with the Head of Application Support to ensure prompt resolution.
• Innovate and work with the Head of Application Support to implement improvements, automation and self-service capabilities into existing processes and applications
• Willingness to gain comprehensive understanding of trading applications and become the subject matter expert (SME)
• Provide daily assistance to users of the system across different departments and locations.
• Work with the Head of Application Support to monitor application usage, identify knowledge gaps, and report on areas for user education to optimise effectiveness.

• 2 – 5 years’ experience within similar role within Financial Services or Energy/Trading/Oil & Gas
• Demonstrable SQL skills
• ITSM tools experience – Service Desk Plus, Service Now, Zendesk or similar
• Any ERP systems, database, cloud-based applications experience is desirable
• Experienced in supporting business critical applications, web applications & more
• ITIL standards knowledge is a bonus
   

To apply for this Application Support Analyst job opportunity simply click apply below. If you’d like to learn more about any other Support or Testing job opportunities in London please reach out to Josh Craig on 020 3481 8763 or josh.craig@harringtonstarr.com