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Application Support Analyst

Job title: Application Support Analyst
Contract type: Permanent
Location: London, Greater London, England
Industry:
Start Date: asap
Salary: Up to £80000 per annum
Reference: PYT1245_1626604386
Contact name: James Platt
Contact email: james.platt@harringtonstarr.com
Job published: July 18, 2021

Job description

Application Support Specialist - Python - £80,000

London

Harrington Starr is looking for an Application Support specialist to hit the ground running for a financial vendor in London. This role provides an opportunity for a versatile Support professional to provide development within support.

You will be responsible for problem solving, investigating and resolving issues and queries that come through. You will ensure all issues are logged and tracked properly. This role will allow you to learn and enhance your technical knowledge.

This role allows you to sit in the finance space, and a great way to grab exposure to all sides of the business and encouraged to learn and bounce off team members in the support space.

The role

  • Collect and triage and troubleshoot production support incident tickets and follow documented standard operating procedures
  • Maintain and create support documentation and knowledgebase
  • Own production support issues and collaborate with support engineers to resolve issues within designated SLAs
  • Provide regular updates to internal and external stakeholders on outstanding issues
  • Interact directly as needed with clients and stakeholders
  • Provide daily and weekly issue reports
  • Be an active participant at production support meetings
  • Monitor environment logs for errors and troubleshoot accordingly
  • Flexibility to work additional hours as needed

Technical:

  • Knowledge of monitoring tools such as Grafana and Prometheus
  • Experience with Atlassian products (Confluence, JIRA, ServiceDesk
  • Python debugging and scripting knowledge
  • Automation Knowledge
  • Strong SQL

To recap this role is looking for an Application Support professional to hit the ground running for a growing start up in London. If this is of interest please get in touch, James.platt@harringtonstarr.com

Application Support Specialist - (SQL - Python - Java) £80,000

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