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Application Support

Job title: Application Support
Location: London
Industry: Application Support
Salary: £75,000 - £85,000
Reference: 16642
Contact name: James Platt
Job published: November 14, 2022

Job description

Application Support Engineer


£85,000 + Bonus + Benefits


Here are Harrington Starr we have partnered with a leading financial institution that provides data and analytics to some of the market’s biggest player. They pride them self’s on having one of the most advanced analytics platforms in the market currently. As a business they have a fantastic inclusive culture that enables them to collaborate with all employees across the business.


Now looking for an Application Support Engineer. This is an opportunity to join a cutting-edge FinTech company with the potential to work with the following technology stack ranging from ((AWS, Python, PostgreSQL, C++, Airflow, Linux, Splunk, Jupyter notebooks, GIT, Atlassian, Jenkins)), learn about data and finance, and help define how the client should manage the monitoring and tooling should for the environment.


The role

  • Ensuring that our data processing completes successfully each day;
  • Take ownership of customer issues and bugs reported and see problems through to resolution
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams (e.g. developers)
  • Provide prompt and accurate feedback to customers
  • Ability to write small snippets of code or scripts to resolve certain issues.
  • Build and maintain custom reports and monitoring dashboards.
  • Prepare accurate and timely reports
  • Document knowledge in the form of knowledge base tech notes and articles
  • Monitor application and infrastructure services through tools provided




  • Comfortable working in and assisting others through company help desk software, such as Jira in addition to other remote access desktop programs.
  • Experience working within a similar Application support position dealing with external clients/customers
  • Strong knowledge in cloud computing (AWS)
  • Great interpersonal and communication skills.
  • MUST have Understanding/Experiences in scripting languages such Python or Shell/BASH.
  • Good understanding of web Services, API and IP based protocols
  • Understanding Unix/Linux environment
  • Understanding of SQL scripting
  • Worked with network monitoring and data analytics tools like Splunk


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