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Application support

Application support

 

Client Support Analyst 

£55,000 - £65,000

London - City

A leading financial software vendor that provides Risk Management and Trade Surveillance tools are looking for a Client Support Analyst to join their London based team. This is an excellent opportunity to join an international company during a recent growth spurt and progress your way through the business. 


As the Client Support Analyst:

  • Provide application support to clients globally
  • Work closely with development teams to determine root cause and provide solutions
  • Provide pre-sales - preparing presentations, attending customer meetings etc.
  • Respond to all queries within the agrees SLA's

Requirements for the role:

  • Experience with Front and Middle office 
  • Strong EMS/OMS with FIX knowledge  
  • Knowledge of Linux and Microsoft operating systems
  • Experience with a large RDBMS, preferably SQL Sever
  • Knowledge of the financial markets
  • Extensive customer service experience
     

Extensive training is provided to ensure you can provide the highest level of support, as customer experience is one of the key attributes the their recent success. If you would like to discuss this opportunity is more detail do apply to this role for a more detailed chat - James.platt@harringtonstarr.com – 0203 587 7007