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2nd Line Support Analyst

2nd Line Support Analyst

  • Location

    City of London, London

  • Sector:

    Application & Desktop Support

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    Anthony Mills

  • Contact email:

    anthony.mills@harringtonstarr.com

  • Job ref:

    AM*Support*Apple0404_1522832235

  • Consultant:

    #

2nd Line Support - City of London - IT app, Office 365, Skype, Troubleshooting, Microsoft, Apple

A well-established financial MSP is looking for a 2nd Line Support (IT app, Office 365, Skype, Troubleshooting, Microsoft, Apple) guru with specific Apple and Microsoft support experience. This role sits in central London, with easy commuting access. You will be expected to provide face to face customer service, excellent communication skills and attack day to day with a problem solving mind set.

As a 2nd line support engineer you will support deployment of Microsoft Surface Pro devices, and work with implementation of tools such as Office 365, InTune, Skype for business and various other new additions to workplace tool integration. You will be working in a 2nd line Support role, previous experience troubleshooting face to face, understanding workplace technologies prior to delivery, understanding track and monitoring of work, logging success and client satisfaction is key.

Skills and experience required to be a successful applicant for this 2nd line support role:-

  • Microsoft troubleshooting experience
  • Office 365
  • IOS/Apple device
  • Face to face customer service and troubleshooting experience
  • Excellent communication skills
  • Expert organizational skills
  • Proactive and problem solving mind set

This is an excellent opportunity for an analytical, problem solving 2nd Line Support professional to work in a finance industry based in central London, please get in touch below if this is of interest. Contact Anthony Mills at Harrington Starr as soon as possible on 0203 587 7007/ Anthony.Mills@Harringtonstarr.com

2nd Line Support - City of London - IT app, Office 365, Skype, Troubleshooting, Microsoft, Apple