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​We’re back at FinTech Connect, North America for this special #OnTour episode of The DEI Discussions! And this time Nadia is joined by Ami Iceman Haueter, Chief Research and Digital Experience Officer at MSU Federal Credit Union.

In this episode, we gain insight into Ami’s role, highlighting the importance of inclusive digital experiences, including accessibility and representation in imagery, products, and languages. 

The pair stress the continuous nature of the inclusion journey, emphasising that it resembles a marathon, not a sprint. Ami encourages the idea of championing membership rather than viewing inclusion as a checkbox task. She places great importance on listening to hear and understand different perspectives to make impactful changes.