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Capital.com leads the UK leveraged trading industry in overall client satisfaction

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Capital.com leads the UK leveraged trading industry in overall client satisfaction

Author: Georgia Richardson

Published date: 2021/10

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Capital.com leads the UK leveraged trading industry in overall client satisfaction

Fast-growing European trading platform received top ratings in three different categories; notable global rise in traders and trading volume in Q2.

London – Capital.com, the high-growth European trading and investing platform, has achieved the highest overall client satisfaction levels among leverage trading providers in the UK, according to the latest Investment Trends Report.

In the online survey, where traders were asked to rate their main trading platform across a wide range of key service areas, Capital.com received the top ratings for client satisfaction in three different categories: Mobile Platform/App, Education Materials/Programmes and Overall Client Satisfaction.

The results were published in the 13th annual edition of the Investment Trends 2021 UK Leverage Trading Report[1] and based on a quantitative online survey of 13,626 current and prospective online investors and traders in the UK, between April-May 2021.

This industry win coincides with wider growth reported across the Capital.com platform globally. In Q2 2021, the platform reported a 20 per cent lift in new verified traders compared to Q1 2021. Over the same period, Capital.com saw a global pick-up in trading activity, with total client trading volumes across all markets growing by more than 33 per cent. These results reflect Capital.com’s growing reputation as a platform of choice among retail traders globally.[2]

Jonathan Squires, Chief Executive Officer at Capital.com said the industry recognition coupled with the platform’s continued growth is testament to the customer-centric culture of the company: “Putting the client first always pays off. We are delighted that our cutting-edge trading platform has become a staple for investors and we will continue to improve and add new functionalities in line with what our clients want.”

In a bid to diversify and grow its product range, Capital.com recently launched a zero-commission stock dealing account for clients in the UK , Germany and France. The service enables clients to invest their own capital in global stocks without leverage. To make it simple and accessible, clients are not charged a commission fee when they make an investment, or when they deposit and withdraw funds from their stock dealing account. Stock prices are quoted directly from the exchange, further ensuring clients are not charged any additional price spreads or mark-ups.

The launch of the Capital.com stocks dealing account is further evidence of the company’s commitment to lower the barriers of entry to financial markets and to provide its clients with a secure, low-friction solution that is transparently priced and responsive to customer needs. To further support clients, Capital.com provides a wide range of educational resources on its platform, at no extra cost.

“The last few years have been an exciting journey of growth and expansion. Capital.com is proud to offer commission-free stock trading and free trading education on its platform, helping people develop their knowledge of financial markets and diversify their investments. We will continue to support traders of all levels and all walks of life, providing them with the technology and the tools they need to become confident investors,” added Squires.

To find out more about the awards, visit https://investmenttrends.com.